What if I find a lower price somewhere else or after I … ForLocations.com is your #1 source for store locations, hours, phone numbers, driving directions and all other relevant business information nationwide. Deals & Promotions. Luxottica. Coverage Nationwide coverage (excluding Alaska and Puerto Rico) Customer Service 24/7 online or by telephone. Date Posted: 11/21/2020 Apply Apply Not ready to Apply? Non-covered charges may apply to certain repairs and replacements. If in … If you want to request a paper copy of these disclosures you can call Sears Card® at 1-800-917-7700 and we will mail them to you at no charge. 1-800-377-8634 Reviewer15364157 Sears Home Services. ©2020 Transform SR Brands LLC. Customer Service. For an average discount of 21% off, shoppers will score the lowest price up to 30% off. Improve the look and comfort of your home. Pay Sears Credit Card Gift Card Balance Layaway Check Rewards Points Tax Exemption. ... Can I return my order at a Sears store? Costco members are able to “select specific delivery dates for most big and bulky items and made improvements to our call center with specifically trained agents, as well. Online Experience. We can electronically provide you the To get these electronically your device must be capable of printing or storing web pages and/or PDFs and your browser must have 128-bit security. This location does not have any reviews yet. Agreements. 62 salaries for 52 jobs at Sears in Puerto Rico. That continues to grow nicely,” Galanti said. For questions and comments regarding kmart.com, please call or email. Check Your Order Shipping Methods Delivery & Haul-Away Pick Up In Store International. 1-800-252-1698 or 1-787-287-3800. We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. ... Job Function: Customer Service Store ID: 24615: Sears PR Home Improvement Home Improvement Service Technician. In Puerto Rico, Costco Logistics operates out of the former Sears warehouse complex in Cupey, this media outlet learned. Write a review Sign in. Orders & Shipping. Customer Service. Use RevDex to, Increase visibility and credibility of your review by. December 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #– Lorenzo [redacted] Dear Ms [redacted] , We have completed the investigation of Mr***’s complaint regarding his dissatisfaction with the cancellation of his refrigerator order It is unfortunate that we failed Mr***’s expectations when he recently attempted to use Sears’ layaway servicesWe value his patronage and can understand his frustration with the events detailed in his letterWe can assure him that his concerns have been forwarded to management for review As clarification, our records indicate that failure of his order was due to a credit card verification issue Unfortunately, Sears does not have any jurisdiction over credit card verification and authorization Nor, do we receive the exact reason for the failure Our notes show that we informed Mr [redacted] that it could have been due to the address he entered, but that he would need to contact his credit provider directly to find the exact reason his card was not accepted or to receive the correct information related to his account As a one-time gesture of good will, we would be glad to offer the refrigerator to Mr [redacted] for the price available at the time he attempted to complete his purchase However, it is important to clarify that any adjustments issued before a layaway is completed may drastically change the length of the layaway and/or the payment amounts It is for this reason that we suggest that our customers use a different form of payment or complete all payments before we enter any credit adjustments Mr [redacted] may contact Regulatory Complaint Specialist Nicki [redacted] within days from the date of this letter if he would like to accept our offer to adjust the price of the refrigerator after he has placed a new order In the interim, we can only reiterate that we regret any inconvenience he may have experienced We respectfully ask to have this matter closed since we have noted Mr***’s comments and an equitable resolution has been proposed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Nicki [redacted] Regulatory Complaint Specialist [redacted] 1-800-762-Ext***, December 29, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her recent online layaway order and her request for Sears to honor the same prices After researching the notes in her order we found that Sears Online Solutions was able to assist her in resolving this matterThe system error was resolved and we confirmed that [redacted] was able to complete her payment for this orderDelivery was scheduled with the soonest available tentative date of January 4, We apologize again for any inconvenience [redacted] experienced with this orderWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future [redacted] will allow us another opportunity to provide her with a better example of customer serviceIn the interim, since delivery is currently scheduled and we have noted [redacted] concerns, we respectfully ask to have this matter closed, pending delivery completion We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation, December 1, 2015Nita [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Dear Ms [redacted] :Re: Shirley [redacted] - # 10972243We have completed the investigation of Ms [redacted] ’s complaint regarding food loss she incurred when her refrigerator failed.First, we would like to apologize to Ms [redacted] for failing her expectations in regard to her refrigerator repairUpon researching Ms [redacted] ’s concerns, we found that Theresa Canty with our Protection Agreement department processed a $food loss check on November 28, This is the maximum allowable reimbursement under Ms [redacted] ’s Repair Protection Agreement (RPA) during a 12-month period Ms [redacted] can expect to receive the check within the next two weeksIf she has any further questions regarding the check that was processed, she is welcome to call (800) 827- In the interim, since Ms [redacted] is being sent the $food loss she requested, we ask that this matter be closed.Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely,Melissa ***Regulatory Complaints Specialist, March 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding his online order experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item searchIt should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our websiteWith that said, our records indicate that [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn [redacted] case, the order was fulfilled by [redacted] located at [redacted] Heights [redacted] with an email address of [email protected] [redacted] .com and telephone number ( [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for detailsAfter researching the notes in his order we found that a refund of $had been credited to his [redacted] account ending in [redacted] on March 1, For [redacted] records the return receipt number is [redacted] Additionally, we processed a refund of $in the form of a check under return receipt number [redacted] which will be received in the mail within to business daysIn closure, since [redacted] has received a refund, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation, December 31, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL *** [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her allegation that the technician misdiagnosed the problem with the dishwasher and her request for reimbursement for her expenses she incurred due to the misdiagnosis Upon receipt of Ms [redacted] complaint, we reached out to [redacted] Field Service Manager for Unit [redacted] to assist with Ms [redacted] concerns Mr [redacted] stated that they had investigated this issue on October 20, when Ms [redacted] filed a complaint with our corporate office requesting a $reimbursement Mr [redacted] along with District Service Manager [redacted] reviewed the service orders and discussed the repairs with the techniciansThey determined that we would not reimburse Ms [redacted] for the replace disposer that she purchased The dishwasher may have been leaking, but the technicians confirmed that she also had issues with her disposal system that compounded to the problems experienced in the dishwasher As this decision is commensurate to the circumstances, we have closed our file Again, we apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted], Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted], March 11, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] rebuttal A full credit has been issued to [redacted] accountIn light of the aforementioned information, we respectfully ask that this matter be considered closed Again, we apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation, January 16, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding her refrigerator It is unfortunate that we failed Ms [redacted] expectations when she recently contacted Sears Home Services to repair her refrigeratorWe value Ms [redacted] patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we contacted the local service unit for assistance Although another repair was attempted, due to the estimated cost, Ms [redacted] qualified for the $credit offered by her Service Smart Agreement (SSA) Our records show that she selected a new refrigerator on January 14, 2017, and she is expecting delivery of the new unit on January 25, We will monitor the deliver to ensure that the remaining SSA coverage transfers to the new refrigerator In the interim, since an equitable resolution has been provided for Ms [redacted] we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist, February 18, Nita [redacted] Revdex.comNorth Wabash Ave., Ste***Chicago, IL Re: #– Thomas [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***’s rebuttal to the previous response we providedWe mentioned this previously, but we would note again that the part we replaced in Mr***’s washer was the triple water valveThe part schematics do not show that any part in the washer is referred to as an “actuator” so we are not really sure what part it is that Mr [redacted] replaced himselfIf in fact the part we put in had failed, then we would have returned at no cost to replace this; however, Mr [redacted] would not have received a refundSo if he could send us a receipt for the part he put in himself that shows the part number, and the part number correlates to the same part we previously installed, then we would be happy to reimburse him for the charges he spent on the part as this would have been covered if we had replaced itIf the part number is not the same, then even if we had returned, Mr [redacted] would have had to pay for the part itself, even though we would not have charged any extra for laborSo we would not owe him any monies back as he would have had to pay us for the part if he had not bought it himselfMr [redacted] is welcome to fax me the receipt for the part in question to 512-248-or email it to me at Dana[redacted] @searshc.comIn the interim, since we are willing to refund the $cost of the part if it can be proven it is the same part that we replaced in December, we have reclosed our fileAgain, we apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely,Dana [redacted] Team Manager, Regulatory ComplaintsDirect Line: [redacted] Email: Dana[redacted] @searshc.com, March 15, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] We have completed our investigation of [redacted] complaint regarding the repair to her dishwasherFirst, we would like to apologize to [redacted] for failing her expectations and sincerely regret that this incident occurred Upon receiving [redacted] complaint, we contacted the local service unit to clarify whether or not the repair to the dishwasher was completed, as the service order is showing closed in our repair system Customer Advocate, Heather [redacted] responded that the repair to [redacted] dishwasher was completed on March 12, After [redacted] experienced issues with the first technician, a second technician was routed to her home to install the parts that were previously orderedAdditionally, [redacted] complaint has been forwarded to the District Service Manager, so he can address her concerns with the technician in question and provide the appropriate coaching It is our goal to ensure that future problems of this nature can be averted and we can only reiterate that we sincerely apologize for any inconvenience or frustration [redacted] may have experienced during the repair of her dishwasherWe hope that [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built their reputation upon and strives to provide to each of our customers With that said, since we have noted [redacted] candid feedback, and completed the repair to her dishwasher, we ask that this matter be closedAgain, we apologize to [redacted] and appreciate the opportunity to address this matterSincerely, [redacted] Regulatory Complaints Specialist, February 17, Nita [redacted] Revdex.comNorth Wabash Ave., Ste***Chicago, IL Re: #– Thomas [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding his allegation that we were unwilling to provide him with a repair under his 90-day repair guaranteeOur records show that when we initially visited Mr [redacted] ’s home December 4, 2015, it was for the washer leaking from the insideOur technician found that it was the water valve and replaced thisOver a month later Mr [redacted] contacted us again on January 6, 2016, and said he could not get cold water to come throughHe felt it was the same part, but referenced an actuator when we previously installed a water valveHe was scheduled for a repair on January 8th, and we show the day of the repair that the service call was canceledIf Mr [redacted] truly feels that the repair should be covered under his guarantee, then he would need to reschedule an appointment to have our technician go back out and reassessIf we do find it is the same part, then the entire repair would be at no costIf it is related to the previous repair but a different part, then we will provide a new estimate that includes the price of the part and there would be no charge for laborIf the new estimate is declined then we would remove any previously installed parts and issue a refund for any charges above the non-refundable trip/diagnostic charge of $Of course if not related at all, then we could provide a new estimate but a refund would not be provided if declinedIf Mr [redacted] would like to make arrangements to have a technician come out, then he can contact me via email at Dana[redacted] @searshc.com or via phone at [redacted] In the interim, since we have not seen the washer since we provided the repair in December, and even a partial refund would not be considered without some type of proof that the repair failed, we have closed our fileWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely,Dana [redacted] Team Manager, Regulatory ComplaintsDirect Line: [redacted] Email: Dana[redacted] @searshc.com, March 2, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding a recent order According to our records, we were willing to pick up the merchandise and issue a refund, but the carrier [redacted] was unable to reach [redacted] to schedule a time to do soWe cannot schedule this for himWe ask that [redacted] contact [redacted] at [redacted] during business hoursOnce the item is returned, a credit will be issued We apologize to [redacted] and want to thank him in advance for his cooperationIn light of the aforementioned information, we respectfully ask that this matter remain closedWe appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted], November 17, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] Dear [redacted] We have completed the investigation of [redacted] ***’s rebuttal to our previous response.Upon receiving [redacted] follconcerns, we contacted Counsel [redacted] for further assistance [redacted] subsequently spoke with the District Service Manager (DSM) for Sears Duct Cleaning in his area The DSM clarified that there is a $charge for a technician to go to a consumer’s home If there are two units, then a 30% discount is offered, lowering the $charge to $170.00, which [redacted] understood to be the total charge However, the cost of parts and labor is in addition to this basic charge We apologize to [redacted] for any confusion regarding the aforementioned pricing, but there is no inclusive pricing for Sears Duct Services Furthermore, we did not receive any recordings corroborating [redacted] ***’s claim that he was quoted a total price of $ If [redacted] can provide these recordings, we will forward them to [redacted] for further reviewIn the interim, since we have no record of [redacted] being offered a complete service for both units for $170.00, we ask that this matter remain closed.Again, we appreciate the opportunity to address this matter.Sincerely, [redacted], Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me contingent upon receipt of the two items mentioned in the responseI appreciate that Sears heard me and responded so promptly, efficiently, and with a concerted effort to make the situation right.Thanks to the Revdex.com for your help as well Sincerely, [redacted], [redacted] Better Business BureauNorth Wabash Ave, Ste#2006Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her refrigerator which has developed cracks in the linerIt is important to note that [redacted] refrigerator was covered by a Sears protection agreement until its expiration on June 28, The unit was provided to [redacted] on June 27, with a one year parts and labor warranty The refrigerator is no longer covered by the manufacturer’s warranty or the aforementioned now expired Sears protection agreementIt should be known that although a cracked liner in the refrigerator is not esthetically pleasing, it does not normally affect the performance of the unit that muchYou cover the crack with white duct tape which is available in most storesThe white tape will normally seal the crack and the refrigerator will continue to work normallySince the refrigerator no longer is under warranty or covered by a protection agreement, we are unable to assist [redacted] and ask that this complaint be closedWe apologize to [redacted] appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted], Tell us why here...February 18, Nita [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: # [redacted] – Sherwood [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding the terms of a rebate related to the purchase he made of a [redacted] dishwasherWe would first clarify that the rebate, including the terms and administration of the offer, is through [redacted] and not SearsAdditionally, the rebate is quite clear that it is a [redacted] Visa pre-paid card that is being sent in the amount of “up” to $depending upon the actual price paid for installation and not counting tax, disposal, or other feesThis is pretty standard now in the industry as far as rebates are concerned because there is less fraud with pre-paid Visa or MasterCard gift cards versus paper checksPlus, they can be used anywhere that Visa is accepted and not just at SearsIf Mr [redacted] has not yet submitted his paperwork though, he should hurry since the deadline to file for the rebate is February 22, In the interim, since the rebate is quite clear it is being sent via prepaid Visa card, and we are unable to change the tender in which a rebate is issued, we have closed our fileWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely,Dana [redacted] Team Manager, Regulatory ComplaintsDirect Line: [redacted] Email: Dana[redacted] @searshc.com, Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980952, and find that this resolution is satisfactory to me Sincerely, Lori [redacted], December 29, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her recent online order experience and non-receipt of a refund We would first like to apologize for any inconvenience [redacted] experiencedAfter reviewing the notes in her order, we can understand how the series of events detailed in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedWith that said our records show that [redacted] had previously been in contact with Social Media, Sears’ escalated complaint departmentSocial Media assisted with the process of the refund for the canceled orderAccordingly, a refund of $was processed on December 18, 2015, back to her Visa accountAdditionally, we hope that in the future [redacted] will allow us another opportunity to provide --- with a better example of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation, November 29, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have not fully completed our investigation of Mr [redacted] complaint regarding an invoice he received for the service of his range that he alleges he paid for with his credit card We apologize for the delay in responding to this complaintWe researched and according to our records the [redacted] payment that Mr [redacted] provided our technician payment fell out of the system and his credit card was not chargedTherefore, an invoice was mailed to Mr [redacted] for the payment of $We contacted Mr [redacted] and advised that he provide proof from his bank indicating that the charge cleared; otherwise, he must make the payment online as listed on the letter he received We are committed to providing a fair and equitable resolution and ask an additional ten business days to receive proof of payment from Mr [redacted] In the interim, should Mr [redacted] have any questions, he may contact me directly at [redacted] We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted], January 6, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] Dear [redacted] We have completed the investigation of Ms [redacted] complaint regarding her online order and request for a refund It is unfortunate that we failed Ms [redacted] expectations when she placed her order onlineWe value her patronage and can understand her frustration with the delay in receiving the productWe can assure Ms [redacted] that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in her order, we found that Sears Online issued a return label on December 29, 2015, which is scheduled for delivery on Friday January 8, Once the product is received at the warehouse, a refund will be processed back to Ms [redacted] account ending in [redacted] We truly regret any inconvenience Ms [redacted] may have experiencedShould Ms [redacted] have any questions regarding her refund, she may contact me directly via email at [redacted] or by telephone at [redacted] In the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed, pending the refund completion We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation, Address: 3333 Beverly Rd B6-258b, Hoffman Estates, Illinois, United States, 60179-0001, Add contact information for Sears Puerto Rico, Sharing is caring! 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